FAQ
Registration
Do I need to register before placing an order?
You do not need to register before placing an order. You can register or check out as a Guest. Our registration process is fast and will save you time for future purchases. Please click here to register.
I cannot find the answer to my question, how can I reach customer service?
Click here to contact Customer Services.
Ordering
Can I place an order by phone?
At the present time, we do not take orders over the phone. However, you may order directly from our online website.
I’m unsure what size should I choose?
Click here to view or Sizing Chart.
What kind of payment methods do you accept?
We presently accept the following forms of payment.
- Visa
- MasterCard
- American Express
- Discovery
- PayPal
Is my personal information secure on your site?
Our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
Can I cancel or modify my order?
Due to our efforts to ensure all orders are shipped as soon as possible, we are unable to cancel or make changes to any order after it has been placed.
I cannot find the answer to my question, how can I reach customer service?
Click here to contact Customer Services
Pre-Orders
Pre-ordering allows you to reserve shoes order. Stay updated by signing up to receive emails.
How do I Pre-Order Shoes?
If you shoes are available for pre-order, you’ll see an “PRE-ORDER NOW” button on the product or home page. Select your size and quantity and click “PRE-ORDER NOW”. The shoes will be added to your cart, and you can proceed to checkout as normal. (Please note: Products in your cart are not reserved. You must complete the entire checkout process to guarantee your order.
When will my credit card be charged for my order?
During checkout, you will be prompted to enter your credit card or PayPal information, but you won’t be charged until the order ships.
When will I receive my order?
The shipping date is listed beneath the “PRE-ORDER NOW” button on the product and home page.
Click here to contact Customer Services
Order Status
How can I check on the status of my order?
- You may check the status of your order by logging into your “My Account” and clicking on orders.
- Confirmation is sent via email within 1 hour after your order has been received or your shipment has been processed.
- If you did not receive you confirmation email, please check your email spam filter. To avoid a duplicate order, please go to “My Account” to verify your order has been placed.
I cannot find the answer to my question, how can I reach customer service?
Click here to contact Customer Services
Shipping
Which international Countries do you ship to?
Present we only ships to the 48 continental US States.
When will I receive my order?
Please note: all standard shipping orders will be received anywhere from 3-7 business days from the date that the order is shipped out from our warehouse. After your payment is authorized, there will be an additional two days (not including weekend or holidays) to process all orders. Standard Shipping is limited only to the 48 contiguous United States.
Shipping rates and delivery
|
Service |
Delivery Time |
Cost |
|
Priority (USPS) |
3-7 business days |
$2.99 |
|
Express Shipping |
1-2 business days |
$25.99 |
|
*Overnight |
Next Business day |
Email for rates |
*Overnight Shipping
Orders placed for overnight service before 1:00 PM EST will ship out the same day and will arrive the following day (excluding holidays and weekends).
How do I track my package?
After package has been shipped, you will receive an email notification confirming all shipping details and tracking information. Click here to track your package.
I cannot find the answer to my question, how can I reach customer service?
Click here to contact Customer Services.
Returns
What is your return policy? All purchases made through iwearlegacy.com may be return within 14 days after delivery date. Please note, all returns must be unworn, unaltered, and unwashed with all tags attached.
How do I return merchandise by mail?
Pack
Pack your merchandise (with packing form) securely in a box of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). On all returns, please obtain tracking number and insurance, Iwearlegacy.com will not be responsible for any returns that are loss or damaged.
I cannot find the answer to my question, how can I reach customer service?
Click here to contact Customer Services.